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COVID-19 + Delivery 

 

For the safety of our team members & your family we are taking additional precautions so we will all stay safe and healthy. If an in-home service such as assembly is scheduled we ask that if anyone is 

  • Sick or in quarantine
  • Traveled to a high risk place within the past 14 days
  • Has had contact with a person whom has been tested positive for COVID-19 within the past 14 days

Unfortunately, we wont be able to continue with your in-home service and can only offer a courtesy, no charge Doorstep service. We value each and everyone of our customers, but safety comes first. If any questions or concerns please email us info@canalesfurniture.com

During My Purchase

  • When placing your order, please inform your representative of certain restrictions such as residence entrance codes, multiple flights of stairs, elevators, parking challenges, and narrow or steep driveways.

Before My Delivery

 

  • Your delivery will be confirmed via phone or text
  • We will contact you the day before your delivery to confirm your 3-hour window
  • You may request to be called 30 minutes prior to your delivery. ⁃To reschedule your delivery or make changes to your order, you must contact the store at which you purchased 24 hours prior to your scheduled delivery date to avoid any additional fees
  • You must arrange to have an adult (age 18+) present during delivery
  • Space must be clear before delivery; contractors are not allowed to move any furniture during your delivery. 

During My Delivery

 
 

Inspect your merchandise and notify your delivery team if

  • Your furniture is not placed to your satisfaction 
  • You notice any delivery-related damage to your furniture

If you discover any of the above after your delivery team leaves, please contact the store at which you purchased at and they will happily resolve any situation

Our Promise

  • We are committed to arriving within your scheduled delivery window. If there are any unplanned delays such as traffic or natural disasters we will do our best to keep you informed.