Terms of Service
Cancellations and Refunds
Timeframe for Cancellation:
Cancellations must be made within 24 hours of placing your order to ensure prompt order processing. You can cancel by contacting us at (817) 945-6460
Order Confirmation and Payment:
After placing your order, a Canales Furniture representative will email you to confirm details and verify accuracy. Your payment will be processed after you confirm or 24 hours after the initial transaction, whichever comes first.
Cancellation Fees:
Within 24 hours: Full refund, no fees.
After 24 hours: 3% non-negotiable payment processing fee.
Products in Canales Furniture's possession, in transit, or ready for delivery: 70% refund (covers processing, picking, and handling). Delivery fees are non-refundable.
Products not ready for delivery: 97% refund (if payment captured) or 100% refund (if payment not captured).
Within 24 hours: Full refund, no fees.
After 24 hours: 3% non-negotiable payment processing fee.
Products in Canales Furniture's possession, in transit, or ready for delivery: 70% refund (covers processing, picking, and handling). Delivery fees are non-refundable.
Products not ready for delivery: 97% refund (if payment captured) or 100% refund (if payment not captured).
Shipping Options
Price
Distribution Center or Local Pick up
Free
Local Delivery
$95
VIP Delivery (Delivery + Set Up)
$190
Special Delivery (More than 20 miles from closest store)
Out of State Delivery (Shipping carriers)
Subject to a Quote from an Online Agent at (817) 945-6460
NOTE: We are not responsible for shipping carrier delays.
Friendly
Support
Fast
Delivery
Secure Online
Payment
Price Beat
guarantee
Special Orders and Shipped Items:
- Backordered items: If you choose to wait for backordered items, your order becomes a non-cancellable "special order."
- Shipped items: Orders cannot be cancelled once shipped. A 30% restocking fee and return shipping costs may apply.
Merchant's Inability to Meet ETA:
Full refund (minus 3% fee) if: - Order is cancelled due to the merchant's inability to meet the estimated time of arrival (ETA).
- Item is not in transit to Canales Furniture's warehouse or your residence.
- 30% cancellation fee if: Item is in transit.
Refunds Policy
Refunds:
Refunds will be issued to the original payment method. Refunds may take time to process depending on your financial institution.
Ownership and Return of Merchandise:
If a refund or chargeback is issued, ownership of the merchandise automatically reverts to the merchant. You are responsible for returning the merchandise in its original condition and assisting with the return process. Failure to return the merchandise may result in legal action.
Returns
Eligibility Requirements:
You have 48 hours from the time of delivery to initiate a return.
Items must be in new, unused condition and in their original packaging with all accessories.
Items should be unassembled and unmodified.
A store manager will decide if it is eligible for a return.
Exclusions:
Some items are non-returnable, including:
Final Sale or Special Order items
Mattresses, foundations, bedding, linens
Individual portions of sectionals
Cordless power packs
Refunds and Fees:
Restocking Fee: A 30% restocking fee applies to returned items.
Return Shipping: You are responsible for return shipping costs. We can arrange a pickup for an estimated fee of $95. If your order was picked up at our distribution center, you are responsible for returning the items to the distribution center.
Additional Fees: Fees may apply for missing parts, refused deliveries, or invalid addresses.
Return Process:
Customers must call the store where they purchased to initiate a return. It's always best to go in person. Restocking fees and delivery charges will be calculated and communicated in writing. Refunds will be processed after inspection by our team.
Full Refunds May Not Be Issued If:
The item has been used, damaged, or altered.
The item is not returned in its original packaging.
The customer has not paid the necessary fees.
Additional Terms
Store Credit (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A store credit will automatically be applied, and we will notify you.
Lay-Away Policy:
Agreement can be reached in three to six months. Payments are required. In the event of a time limit expiration, the money cannot be refunded. Once merchandise is paid in full, you may schedule delivery or pick-up.
Delivery:
The area must be clear, and the person(s) receiving must be 18 years or older. Canales Furniture will provide a three-hour time frame text notification the day before and a call prior to arrival of delivery. Time frames cannot be changed. Cancellation is required 24 hours prior to the delivery date to avoid any fees. Delivery personnel cannot remove any furniture, doors, or windows. Call/Text: (817) 945-6460 for delivery inquiries.
Pick-Ups:
The store will call you once your items are received and ready for pick-up. Please do not show up to pick up your items before you receive the notification to avoid unnecessary delays. Assembly may be requested, subject to a standard rate. Call/Text (817) 945-6460 to schedule an appointment. The customer is liable for any damages to merchandise resulting from loading, securing, and transporting merchandise.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A store credit will automatically be applied, and we will notify you.
Lay-Away Policy:
Agreement can be reached in three to six months. Payments are required. In the event of a time limit expiration, the money cannot be refunded. Once merchandise is paid in full, you may schedule delivery or pick-up.
Delivery:
The area must be clear, and the person(s) receiving must be 18 years or older. Canales Furniture will provide a three-hour time frame text notification the day before and a call prior to arrival of delivery. Time frames cannot be changed. Cancellation is required 24 hours prior to the delivery date to avoid any fees. Delivery personnel cannot remove any furniture, doors, or windows. Call/Text: (817) 945-6460 for delivery inquiries.
Pick-Ups:
The store will call you once your items are received and ready for pick-up. Please do not show up to pick up your items before you receive the notification to avoid unnecessary delays. Assembly may be requested, subject to a standard rate. Call/Text (817) 945-6460 to schedule an appointment. The customer is liable for any damages to merchandise resulting from loading, securing, and transporting merchandise.
OUR SERVICES & OFFERS
Making Home Comfort Effortless
Furniture Protection Plan
Guard your investment with ourFurniture Protection Plan. We've got you covered against life's little mishaps, ensuring your furniture stays in pristine condition.
Delivery and Assembly
Sit back and relax as we take care of the heavy lifting. Our Delivery and Assembly service ensures your furniture arrives safely and is expertly set up in your home.
Referral Program
Spread the word and earn rewards! Join our Referral Program to share the joy of quality furnishings with your friends and family while enjoying exclusive benefits.
Price Beat Guarantee
Shop with confidence! Our Price Beat Guarantee ensures you get the best deal in town. If you find a lower price elsewhere, we'll beat it!
DISCOVER YOUR PERFECT PAYMENT PLAN
No Credit Needed Financing
Furniture shopping is easier with Okinus! No credit needed, flexible payments, and the furniture you desire can be yours today!
No Money Down
Synchrony makes your dream furniture a reality. Enjoy special financing options tailored to your needs. Elevate your space with Synchrony's help.
Buy Now, Pay Later
Shop now, pay later with Affirm! Get the furniture you love with easy, fixed monthly payments. Say goodbye to hidden fees and hello to convenience!