Skip to content
 

Terms and Conditions 

Returns

Our policy last 2 days. If 2 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as mattresses cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at cs@canalesfurniture.net.

 
 

Sale items (if applicable)

 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


 
 

Exchanges (if applicable)

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@canalesfurniture.net. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 
 
 

Delivery and Assembly

 

Delivery and installation promotional offers are limited to Dallas/Fort Worth metroplex areas. Items must be in stock at purchase location for next-day delivery. Next-day deliveries is limited to weekday orders placed before 6 p.m. Saturday and Sunday orders will have an expected arrival date of Monday or Tuesday. assembly is extra. 

 
 
 
 

Pickups

 

Pickup at store:

 
 
 
 
 
 

Some items may not be immediately available for pickup at your local store, but can be shipped to your store from our Canales Distribution Center for free. Pickup-at-store items usually arrive at the store within 2 to 5 business days. We'll call you or send you an email when your items are ready for pickup.

 
 
 
 
 
 

Here's how it works:

 
 
 
 
 
 

* During checkout, choose Store Pickup and select your store

* You can select an estimated pickup date

* Place your order and wait to receive a call or email that your order is ready for pickup. (this is after you purchase your order and payment has been accepted.

* Bring your ID, credit card and order number to the store and pick up your items

* We'll hold your items at the store for 5 days; if you don't make it in by then, we'll cancel the order and refund your method of payment

* If you can’t pick up your order within 5 days and you don’t want it to be canceled, contact your store customer service team for extended pickup options. 

 
 
 
 
 
 

Bring to the store:

 
 
 
 
 
 

1. Your government-issued photo ID

2. The credit card used for the purchase (if a credit card was used)

3. Your order number

 
 
 
 
 
 

Who can pick up your order:

 
 
 
 
 
 

You can pick up your order yourself or choose someone else to pick it up. To have your order picked up by someone else, contact your store customer service team. You’ll need to provide the pickup person’s name and phone number. They’ll need to show their ID and the order number at the store.

Only you or the person you’ve told us will pick up your order can pick up your items. To change the person picking up your order, contact your store customer service team.

 
 
 
 
 
 

Special-orders:

 
 
 
 
 
 

Special-ordered items will be available for pickup on or after their release date.

 
 
 
 
 
 

Warehouse pickup:

 
 
 
 
 
 

Warehouse locations have different days and hours of operation then our stores. Some items may not be immediately available for pickup. Bring the same items you'd bring for pickup in a store. At the warehouse, look for a Will Call or Visitor Parking sign. Head inside and someone will be there to help.

 
 
 
 
 

Backorders

 

Backorder items are temporarily out of stock but available for purchase on our site. A Backorder item that you may order will ready for pick or delivery once it is back in stock. You will be notified of the status of your item via email, text or phone call. 

 
 
 
 
 
 

Order Information

 

We are currently experiencing a high volume of orders and shipping may be delayed. All orders will be processed in the order they are received. If you have any questions, please feel free to contact our customer support team. Customer support representatives are standing by to answer your questions via phone, chat and email. We appreciate your patience and are doing our best to ship all orders on time.