Terms and Conditions – Canales Furniture

Terms and Conditions


Our policy last 2 days. If 2 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as mattresses cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at cs@canalesfurniture.net.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@canalesfurniture.net a

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Delivery and Assembly

Delivery and installation promotional offers are limited to Dallas/Fort Worth metroplex areas. Items must be in stock at purchase location for next-day delivery. Next-day deliveries is limited to weekday orders placed before 6 p.m. Saturday and Sunday orders will have an expected arrival date of Monday or Tuesday. assembly is extra

Free Pick up

Customers are welcome to pick up their purchases at our Distribution Center located in Arlington, TX. Your order ready in 15 minutes or less. No worries leave the heavy lifting to us. Our trained experts will safely secure the merchandise to your vehicle.


Backorder items are temporarily out of stock but available for purchase on our site. A Backorder item that you may order will ready for pick or delivery once it is back in stock. You will be notified of the status of your item via email, text or phone call. 

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