We want you to feel confident about your purchase. Please review our return and exchange guidelines below.
You may cancel your order and receive a full refund if the cancellation is made at least three days before your scheduled delivery date.
Orders canceled on the day of delivery or after the merchandise has been dispatched will be subject to a 25% restocking fee.
Once merchandise has been delivered or picked up, all sales are considered final and are not eligible for refunds.
If your item remains in its original, sealed packaging and is not a special-order item, bedding accessory, or As-Is item, it may be eligible for a store-credit reselection within 24 hours of the original delivery or pickup.
Canales Furniture reserves the right to inspect the product before authorizing any return or reselection.
If your product arrives damaged, please contact us within 24 hours of receiving your order so we can assist you.
Approved replacements will be for the same product only.
Damage caused by misuse, negligence, accidents, or improper handling is not eligible for repair or replacement.
Once the product packaging has been removed and the merchandise is considered open, refunds and reselections are no longer available.
Custom and special-order merchandise is made to your specifications and submitted for production at the time of purchase.
For this reason, cancellations, returns, exchanges, and reselections are not accepted.
A 50% deposit may be required at the time of purchase. This deposit is non-refundable and cannot be transferred or exchanged for any reason other than a verified manufacturer defect.
All As-Is and floor model purchases are final sale and do not include manufacturer warranty coverage.
Due to sanitary reasons, the following bedding accessories are non-returnable and final sale:
Some bedding items may include a manufacturer warranty. Please refer to the warranty information included with your product.
Delivery fees are non-refundable.
An additional delivery fee will apply if a reselection requires a new delivery.
Canales Furniture proudly offers delivery service throughout Dallas/Fort Worth, Waco, and Oklahoma City.
Delivery service starts at $99 for locations within 20 miles of a Canales Furniture store.
Additional charges may apply for:
• Apartment or condo deliveries to upper floors
• $2 for each additional mile outside the 20 mile radius.
• Priority or expedited delivery services
Our delivery service includes:
• Delivery into your home
• Professional assembly of your furniture (if purchased at the time order was placed, this is a separate fee.
A signature is required at the time of delivery, and someone 18 years or older must be present to receive the order.
Your delivery can be scheduled for the next available date after purchase your sales associate will confirm with you.
Deliveries are available 7 days a week between 8:00 AM and 8:00 PM.
A 3-hour delivery window will be provided the evening before your scheduled delivery date.
Same-Day and After-3PM delivery options are available at our Dallas/Fort Worth locations, subject to availability.
Same-Day Delivery requests made after 1:00 PM will incur a $99.99 priority delivery upgrade fee.
Please note:
Same-Day and Next-Day Delivery options are not available for purchases made online through canalesfurniture.com.
To ensure a smooth delivery experience, please:
• Remove any existing furniture that may block the delivery area
• Create a clear path to the room where furniture will be placed
• Protect exposed flooring if necessary
Our delivery team cannot remove or rearrange existing furniture.
Any damages or defects must be reported within 24 hours of delivery and must include clear photographs to arrange the appropriate service.
We carefully inspect products before they leave our warehouse. If your item arrives damaged, please notify us as soon as possible. All damage claims must be reported within 24 hours of delivery.
Please contact the store where your purchase was made or our online support team at: (817) 945-6460
Damage claims must include clear photographs of the affected area.
The claim review process will begin once photos are received.
Depending on the situation:
• Minor damages may be repaired in-home
• Major damages may require inspection to determine eligibility for replacement
Approved replacements will be for the same product only.
In some cases, repairs may require the item to be transported to our warehouse for service. When this is necessary, delivery or pickup fees may apply.
Most products sold at Canales Furniture include a manufacturer’s warranty.
Warranty information is included with your product packaging.
Depending on the manufacturer, warranty claims may be handled:
• Directly with the manufacturer
• Through Canales Furniture as an authorized retailer
For quality control purposes, we may request photos of the issue before processing a warranty claim.
Delivery or pickup fees may apply when servicing items under warranty.
For additional protection, Canales Furniture offers an extended Furniture Protection Plan through our third-party partner Montage Furniture Services (MFS).
This optional plan provides coverage beyond the manufacturer’s warranty.
Learn more about the protection plan here.
Canales Furniture does not offer installation services. Appliance accessories such as hoses, power plugs, and dryer vents (or any other accessories)are sold separately.
Customers are responsible for registering their appliances for warranty coverage on the manufacturer’s website.
At Canales Furniture, mattress returns, exchanges, comfort trials, and warranty claims are reviewed based on the manufacturer policy, product condition, original receipt, law tag, and approval requirements. Manufacturer programs may vary by brand, product type, and purchase channel.
Tempur Pedic mattresses may qualify under the manufacturer’s 90 night trial when the product meets the applicable requirements. If the mattress was purchased through Canales Furniture, the request must be reviewed by Canales Furniture first, since retailer purchases may follow different return and exchange procedures.
Pillows, power bases, flat foundations, bedding, accessories, closeout items, and final sale items may not qualify for return.
Sealy mattresses may qualify for a 90 night trial under manufacturer rules, with a recommended 30 night adjustment period.
Eligibility depends on product condition, receipt, law tag, manufacturer requirements, and approval. A return fee may apply when approved.
Stearns & Foster mattresses may qualify for a 90 night trial only when the purchase meets the manufacturer’s terms.
Purchases made through Canales Furniture must be reviewed by Canales Furniture based on the original sale, product condition, and manufacturer approval.
Foundations, power bases, bed frames, pillows, linens, and accessories may not qualify for the mattress trial.
Nectar mattresses may qualify for a 365 night trial under manufacturer rules.
Opened mattress return requests may be made after 30 days and no later than 365 days after delivery. Unopened mattresses can be requested for return immediately, but mattresses left unopened for more than 90 days may become ineligible.
Restonic warranty claims should begin with the retailer where the mattress was purchased.
Canales Furniture will help review eligible Restonic warranty claims when the customer provides the original store receipt, law tag information, and clear photos of the mattress.
Sierra Sleep By Ashley products are reviewed under Ashley Bedding or Ashley Sleep policy, depending on the product.
Mattresses may have additional restrictions, inspection requirements, or manufacturer warranty handling.
Simon products purchased from Canales Furniture are reviewed under Canales Furniture’s return and manufacturer warranty process.
Returns, exchanges, or warranty claims may require the original receipt, product photos, law tag, product condition review, and manufacturer approval.
Sleep Tone warranty claims are reviewed based on defects in materials or workmanship.
Sleep Tone may exclude issues such as wear and tear, stains, misuse, improper maintenance, unauthorized alteration or repair, commercial use, and damage from transit or handling.
Jamison Bedding warranty claims must normally be started through the retailer where the mattress was purchased.
Canales Furniture will help review and submit eligible Jamison claims when the customer provides the original receipt, law tag information, photos, and product details.
Items that are stained, damaged, abused, unsanitary, missing law tags, missing proof of purchase, altered, improperly supported, clearance, floor sample, final sale, or outside the allowed time frame may not qualify.
Bedding accessories may include pillows, protectors, toppers, sheets, comforter sets, and similar sleep accessories from brands such as Malouf, Blu Sleep, Ashley Bedding, Hallmart Collectibles, and related bedding vendors.
Due to the personal nature of bedding products, many accessories may be non returnable once opened, used, washed, stained, damaged, or removed from original packaging.
Eligible returns or warranty claims may require the original receipt, photos, packaging, product tag, and manufacturer approval.
Malouf products are reviewed based on product type. Bedding, pillows, protectors, and toppers may need to be unopened and unused to qualify for return.
Warranty coverage varies by product and may exclude stains, wear and tear, improper care, and unauthorized alterations.
Blu Sleep mattress and bedding claims are reviewed under the manufacturer’s limited warranty.
Warranty coverage is generally for manufacturing defects and does not automatically guarantee a return or refund.
Hallmart Collectibles items may qualify for return only when they meet Hallmart’s condition and timing requirements.
Items may need to be in original condition and original packaging. Manufacturing defect claims may require proof of purchase and photos.
Ashley Bedding accessories are reviewed under Ashley’s applicable return or warranty rules and Canales Furniture’s return process.
Eligible items may need to be in original condition with all accessories and parts.
Canales Furniture will review eligible bedding accessory claims based on the applicable product, brand, condition, and manufacturer requirements.
This policy applies to foundations, adjustable bases, bed frames, box springs, support systems, and similar mattress support products from brands such as Tempur Pedic, Sealy, Stearns & Foster, Knickerbocker, Ashley Bedding, and related vendors.
Many foundations, power bases, adjustable bases, frames, and support items may be limited return or non returnable once opened, assembled, delivered, used, damaged, or installed.
Manufacturer warranty coverage may still apply when there is a qualifying defect.
Tempur Pedic power bases, flat foundations, bedding, accessories, and similar items may not qualify for return under the mattress trial policy.
Stearns & Foster power bases, foundations, bed frames, pillows, linens, and accessories may not qualify for the mattress trial.
Knickerbocker bed frames and support products may qualify for manufacturer support when there is a defect.
If the product is defective, replacement parts or a replacement product may be provided when approved.
Ashley Bedding foundations and support items are reviewed based on Ashley’s applicable return or warranty rules, product condition, proof of purchase, and manufacturer approval.
Canales Furniture will review each request based on product condition, proof of purchase, manufacturer requirements, and whether the item qualifies for return, exchange, repair, replacement, or warranty support.
Clearance items, floor samples, open box items, special order items, final sale items, damaged discount items, as is items, and products sold with disclosed imperfections are generally final sale.
Final sale items may not be eligible for return, exchange, cancellation, comfort trial, or refund.
Manufacturer warranty coverage may still apply only if the product qualifies under the manufacturer written warranty and the issue is a covered manufacturing defect.
Proof of purchase, photos, law tags, product tags, and inspection may be required.
Items that are stained, damaged, abused, missing parts, missing tags, missing original packaging, improperly used, or outside the allowed time frame may not qualify.
Canales Furniture reserves the right to review each claim based on the original sale terms, item condition, manufacturer requirements, and applicable warranty coverage.
